Customer Care Manager with Turkish (Gambling)

05 Января

Партнерские Вакансии

Компания "PRO GAMING SOFTWARE LTD"

We are a well-established iGaming company with over three years of industry experience, supported by a team of more than 1,000 talented professionals.

Our portfolio includes 8 successful large-scale projects that are highly regarded by our clients and operate efficiently across Tier 1-3 countries.

At our company, we prioritize fostering a team of skilled and motivated specialists, enabling us to optimize processes, deliver exceptional results, and continuously expand into new markets. Join a team that drives innovation and launches exciting new projects across diverse markets, shaping the future of the iGaming industry.

Position Overview: We are seeking a dedicated and responsible Customer Care Manager (Turkish-speaking) to join our team and contribute to our commitment to delivering top-notch customer support.

Requirements:

• Stress Resilience: Ability to remain calm, efficient, and decisive in challenging situations.

• Client-Centric Approach: Strong focus on understanding and meeting client needs.

• Quick Decision-Making: Ability to analyze and resolve issues promptly, even in high-pressure scenarios.

• Conflict Resolution Skills: Effectively handle interactions with difficult users and de-escalate potential conflicts.

• Professional Communication: Maintain a courteous and friendly tone in all client interactions, including complex situations.

• Turkish Proficiency: Fluent in both written and spoken Turkish.

• Technical Proficiency: Confident computer skills and the ability to quickly learn new systems.

Key Responsibilities:

• Respond promptly to customer inquiries via online chats.

• Provide clear and helpful consultations on platform functionality, technical issues, financial processes, and more.

• Engage with clients who may reach out without specific questions, addressing concerns, dissatisfaction, or simply maintaining communication.

• Strive to meet individual financial targets and contribute to departmental goals for user support.

• Collaborate with cross-functional teams to enhance product offerings and improve internal processes.

Work Schedule:

• Rotating shifts: 2 day shifts / 2 days off / 2 night shifts / 2 days off.

We are excited to meet candidates who are eager to contribute their expertise and join our journey of growth and innovation in the iGaming sector.