Customer Support Representative

26 Ноября

Партнерские Вакансии

Город:

Тбилиси

Занятость:

Полная занятость

Опыт:

Нет опыта

Компания "N1 INTERACTIVE Ltd"

Overview:

SOFTSWISS continues to expand the team and is looking for a Customer Support Representative.

We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

Processing written customer inquiries
Comprehensive advice and clarification of customer queries
Knowledge of the admin area, the ability to use all the provided tools (training)
Knowledge of internal workflow and the ability to utilize the provided tools
Handle escalations: escalate complex or unresolved issues to supervisors or appropriate departments while providing clear and detailed information
Ensure customer satisfaction: strive to exceed customer expectations by delivering excellent service and maintaining a positive, friendly demeanor
Handle high conversation volumes: manage incoming conversations efficiently to minimize wait times and ensure all customer inquiries are addressed promptly
Work from a comfortable office in Tbilisi – is a must
Working on a shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)

Requirements:

Fluency in written English (B2+)
High customer and service orientation
Experienced PC user - excellent typing skills and familiarity with Windows 10
Stress tolerance
Self-organization
Soft skills (communication, empathy) to be able to deal with customer queries
Team player with a customer-oriented mindset

Nice to have:

Previous experience in a similar position is a plus
German will be a plus (B2+)

What we offer:

Full-time work opportunities
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.