Project manager (support team)

14 Января

Партнерские Вакансии

Компания "Дартс рекрутинг сервисез"

Our partner, an international IT company that develops a verification platform that ensures the security of the entire user journey, is looking to join their team​​​​​​​

Project Manager for the Support Team

We are seeking a proactive and detail-oriented Project Manager to join our dynamic team. This role is ideal for individuals with prior experience in Level 2 Technical Support and basic coding skills. You will play a key role in managing and streamlining integrations between our internal and external tools, ensuring seamless operations and efficiency.

​​​​​​​Key Responsibilities

• Manage and coordinate the integration of internal and external tools to support business processes.
• Collaborate with cross-functional teams to ensure tools and systems are effectively aligned with company goals.
• Write and debug minor code to enhance or modify existing systems and integrations.
• Maintain thorough documentation for integrations, configurations, and troubleshooting processes.
• Monitor integration performance and proactively address any issues or bottlenecks.
• ​​​​​​​Assist in planning and executing projects, tracking milestones, and reporting progress to senior management.
• Identify and implement process improvements to optimize system integrations.

Required Skills and Qualifications

• Experience in Level 2 Technical Support or similar roles.
• Programming knowledge and experience: Python + Flask / Django / FastAPI.
• Experience writing web applications for internal use.
• Familiarity with APIs, system integrations, and troubleshooting tools.
• Strong problem-solving and analytical skills.
• Excellent organizational and time-management abilities.
• Effective communication and collaboration skills.
• Ability to work independently while adhering to deadlines.
• ​​​​​​​Knowledge and experience using Intercom, Telegram, Slack.
• Experience with integration platforms like Zapier, Workato, or similar tools.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud).
• Knowledge of database management and SQL.
• Previous experience working with project management tools like JIRA, Trello, or Asana.
• English language at least level B2.

​​​​​​​What We Offer:

• Competitive compensation in compliance with your professional expertise.
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• Remote first company – work from anywhere in the world.
• Paid vacation and sick leave.

Sounds like a great opportunity for your career development? Then go ahead and apply!

​​​​​​​We are a global community of innovators, creators and thinkers, and we believe that diversity fuels our innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping an inclusive future.