Customer Service

Answering customer questions on the brand’s products via email and live chat.
Processing customer requests on shipments, returns, refunds, etc.
Engaging with customers on the brand’s social media platforms, such as Facebook and
Instagram.
Handling online administrative tasks to support the company’s leadership in
implementing strategic decisions.

Supporting customers via chat and emails, assisting them via Jira, helpdesk Servicedesk OPdesk Kibana. Informing licensees regarding any issues or irregularities. Working via Service Desk. Assisting T2 engineers, investigating incidents.

Moderating the public chat, assisting customers via chats, responding to their queries, announcing rules and procedures, redirecting them to relevant departments regarding their query.