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NinoGoglidze Phone+995511165442|Em ail– GOGLIDZE.NIN@YANDEX.RU SUM M ARY Am bitioustostartm ycareerandgainnew skillsdaily.Iam averyhard-workingandfast- learningperson,abletoquicklygetusedtoanypossibleenvironm ent. LANGUAGES English– B2 Georgian–C1 Russian– native ACADEM IC DETAILS 2021-RussianPresidentialAcadem yofNationalEconom yandPublicAdm inistration (RANEPA)-M asterofLaws 2018-SaratovStateUniversity(SSU)-BachelorofLaws W ORK EXPERIENCE 2018– present-ChatSupportSpecialistatStudentService REVIEW W ORK EXPERIENCE Providingconsultationandassistancetostudentsviachat. Processingandregisteringapplications,solvingproblem sandfindingoptim alsolutionsfor students Assem bledandtoredownequipm entinworkareaatbeginningandendofshifts. Docum entationm anagem ent,workingwithclientdatabase. Increasestudentsatisfactionthroughfast,qualityresponses COM M UNITY W ORK OR LEADERSHIP EXPERIENCE 2017– 2018-SaratovStateUniversity(SSU)-Curatorofastudentproject SKILLS • •ProficientinM icrosoftOffi cesuiteandCRM system sforprocessingrequests •Knowledgeofthebasicsofjurisprudence,theabilitytoanalyzeandsolveproblem swithlegal im plications. •Excellentcom m unicationskillsandtheabilitytofindanindividualapproachtoeachuser.