Account Manager/Customer Success( Бахаева Анастасия )

Компания "Бахаева Анастасия"

We're excited to announce an open position for a Account Manager at GetBlock - a Blockchain-as-a-Service (BaaS) platform that provides API access to nodes from multiple blockchains.

Link: getblock.io

What’s important to us:

• At least 1 year of experience in account management or client support, preferably in IT, SaaS, or blockchain industries.

• Understanding of blockchain technology (experience with blockchain nodes or infrastructure projects is a plus).

• Strong communication skills.

• Ability to handle large volumes of information and prioritize tasks effectively.

• Responsibility, attention to detail, and a high level of self-organization.

• English proficiency at Upper-Intermediate level or higher.

Responsibilities:

• Manage and develop relationships with the company's existing clients: provide consultation, assist with service usage, resolve issues, and handle contract renewals.

• Handle incoming client requests, help with API integration and account setup.

• Support clients throughout all stages of collaboration: from registration to resolving technical and organizational matters.

• Collect and analyze client feedback, suggesting service improvements based on their needs.

• Identify cross-selling and service upgrade opportunities.

• Collaborate with internal teams (technical, marketing, and commercial) to address client requests.

• Prepare reports and provide regular updates on the status of client interactions.

• Maintain client records in the CRM system.

We offer:

• Salary to be discussed during the interview, based on your expectations.

• Full-time, remote, flexible start to the workday (no later than 12:00 PM GMT+3).

• Key benefits: timely salary payments, paid vacations, sick leave, 8-hour workdays, salary adjustments, and a KPI system.

• Online and offline company events, holiday celebrations, and company-sponsored gifts.
  
  We'd be glad to have you in our team!