B2B Customer Support / Success Manager

Компания "Genesis Group AG"

???? We’re Hiring B2B Customer Support / Success Manager

???? Location: Remote

???? About Us

We are a fast-growing global leader in the eSIM industry, on a mission to revolutionize global connectivity. Our B2B sector is rapidly expanding, providing seamless connectivity solutions for corporate clients and partners worldwide. We’re looking for a B2B Customer Support / Success Manager who will act as a trusted partner for our corporate clients, ensuring their long-term success and growth within our ecosystem.

✨ About the Role

The goal of this position is to ensure the successful operation of B2B clients through high-quality support, proactive guidance, and the development of project documentation. You will bridge the gap between technical support and account management.

• Schedule: 5 days a week (Mon–Fri), day shifts.

• Format: 100% Remote, Full-time.

???? Responsibilities

• Client Support & Success: Provide high-quality support via chat, email, and online meetings. Proactively guide clients through all stages—from onboarding and API integrations to partnership development.

• Growth & Experience: Identify opportunities for growth, improve client experience, and identify "points of growth" for corporate partners.

• Technical Management: Handle client requests, coordinate internal teams, monitor task statuses, and ensure strict adherence to SLA.

• Documentation & Systems: Create, update, and maintain project documentation (instructions, regulations, knowledge bases, and internal processes).

• Optimization: Systematize information and optimize internal workflows to improve the B2B support department.

???? Requirements

• Experience: 2+ years in B2B Support or Customer Success, specifically interacting with corporate clients.

• Industry Knowledge: Experience in Telecom or SaaS is a significant advantage. A basic understanding of mobile communication principles and roaming is required.

• Technical Savvy: Proficiency with CRMs, admin panels, and task-trackers. Understanding of integration processes (API knowledge is a plus).

• Diagnostic Skills: Ability to independently diagnose client requests, reproduce errors, and correctly escalate tasks to the development team.

• Analytical Skills: Strong ability to structure information and prepare high-quality documentation.

• Communication: Exceptional interpersonal skills and a focus on long-term partnership.

• Languages: Fluent Russian and English (B2–C1) are mandatory.

???? What We Offer

• 100% Remote work with a stable Monday–Friday schedule (Day shifts).

• Professional Growth: A chance to participate in the development of internal processes in a leading eSIM company.

• Expert Environment: Work with a friendly team of 10+ professionals in a culture of transparency and respect.

• Competitive Pay.

Dear Candidate,

Thank you for your interest in the B2B Customer Support / Success Manager position at Yesim! We are looking for a proactive professional to grow with us. If you love technology and excellence in client service, we can't wait to meet you.

Please be advised that completing this survey is a mandatory step in our recruitment process. Applications that do not include the form response will not be moved forward to the screening stage.

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