Customer Retention Agent (office-based)

Компания "IT Fusion"

Hello!

We’re looking for a proactive and motivated Customer Retention Specialist to join our dynamic team. In this role, you’ll be responsible for building strong relationships with existing clients, understanding their needs, and ensuring they stay engaged and satisfied with our services.

Key Responsibilities:

• Communicate with clients via phone to resolve issues and provide support

• Identify customer concerns and work to prevent churn

• Analyze customer behavior and suggest improvements to increase satisfaction

• Maintain detailed records of interactions and feedback

What We’re Looking For:

• Strong communication and negotiation skills

• Customer-focused mindset and problem-solving attitude

• Ability to work independently and in a team

• Previous experience in retention is a plus (Financial sphere)

• Multilingual abilities are a bonus (especially English, French, Spanish, etc.)

• English minimum B2

Office is based in Kazakhstan, Almaty city. We help with Relocation fully, if you have experience. This is a great opportunity to join a fast-growing company where your contributions directly impact success. If you're passionate about people and ready to grow with us we'd love to hear from you!