Customer Support Specialist (English, German, Italian, French, Polish)

Компания "Heroes of Support"

We are seeking a proactive and customer-oriented Customer Support Agent to join our growing international team.

In this role, you will be the first point of contact for our players, providing exceptional support through various channels, including chat, email, and phone. The ideal candidate will possess excellent communication skills, a passion for customer service, and the ability to work in a fast-paced environment.

If you are enthusiastic about delivering outstanding support and building relationships with customers, we would love to hear from you!

• Deliver amazing customer service, friendly support and helpful solutions to customer in chats and tickets.
• Correctly escalate issues to Slack/Jira and never forget to get back to the customer with the resolution.
• Follow updates in Confluence and Slack in order to get acquainted with all procedures changes.
• Be the voice of the player - timely provide feedback to your shift-lead about issues players are facing at the moment.

• Good knowledge of English (Upper-Intermediate B2+).
• Good knowledge of the second language: German/Polish/Italian/French (B2+. Please, note, you should be fluent there) - will be plus
• Ability to work 2/2/2 (day shifts from 9:00 to 21:00 GMT+3 and night shifts 21:00 to 9:00 GMT+3) or 2/2 (night shifts 21:00 to 9:00 GMT+3), 1.5 hour (90 minutes) break included.
• Aspiration to help and problem-solving attitude.
• Flexibility and proactivity.

• Work in a friendly, young and very dynamic team.
• 3 additional sick days a year.
• Opportunity for self-development (we provide you with internal and external trainings and carry out monthly 1:1 to discuss your professional development).
• Opportunity for career growth. As we grow very quickly there are always positions opened for promotion. We also have a talent pool program :)
• Free snacks and coffees in the office, drinks, and fruits.
• Teambuilding activities.
• Small corporate gathering after each monthly meeting.

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