IT Support Engineer
Город:
Тбилиси
Занятость:
Полная занятость
Компания "SL KG"
Hey there!
We're Social Links, a leading global OSINT company headquartered in the US. We integrate data from over 500 open sources, including social media, messengers, blockchains, and the Dark Web, to provide comprehensive visualization and analysis for efficient investigations.
We’re excited to announce an opportunity for an IT Support Engineer to join our dynamic team!
Your Key Responsibilities:
- Provide local and remote support to customers using our ticketing system to efficiently track, resolve, and escalate issues in line with company SLAs
- Provide support to internal customer-facing roles
- Document current processes and protocols
- Prepare reports, documents, and presentations as needed by the management team
- Develop and maintain excellent relationships with prospective and existing clients
- Play a key role in building and shaping our Customer Support function from the ground up
- Cooperate effectively with other departments as required
What We’re Looking For:
- Experience in client handling within the IT sector
- Excellent oral and written skills in English and Russian
- Ability to multitask and maintain a high level of organization
- Outstanding communication and interpersonal skills
- High computer literacy
- QA/Developer experience is much appreciated
Why Join Us?
- Competitive salary
- Opportunities for learning and development with interesting and challenging tasks
- 28 days of annual leave and 30 days of sick leave annually
- Flexibility to work from anywhere in the world (except Russia and Belarus)
- Collaboration with enthusiastic professionals who are passionate about making a difference
- And of course, you will be a part of a company that is on the path to becoming a Unicorn, with ambitions set on a successful IPO
If you're ready to take on this exciting challenge and grow with us, we'd love to hear from you!
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