Jira Administrator/Developer

Компания "Social Discovery Ventures"

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.

SDG invests in IT startups worldwide. Our investments include OpenAI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specialising in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a Jira Administrator/ Developer.

Your main tasks will be:

• 1. Administration of Jira Cloud + Server + Confluence
  • Management of project schemes, workflows, screens, permission schemes, and notification schemes.
  • Management of users, groups, roles, integration with directories (AD/IdP).
  • Monitoring and optimising structure: projects, user fields, workflows, permissions.
• 2. Jira performance and reliability
  • Configuring and supporting Jira instance monitoring: uptime, latency, error frequency, database latency, etc. 
  • Working with Atlassian performance reports, analysing bottlenecks (database, index, user fields, plugins). 
  • Planning and conducting regular performance reviews and tuning.
• 3. Automation and integration
  • Automation rules (Jira Automation, ScriptRunner, etc.).
  • Writing scripts in Groovy/Python for bulk operations, migrations, and housekeeping.
  • Integrations via REST API (CI/CD, monitoring, other internal systems).
• 4. Change management and standards
  • Design and implementation of Jira configuration standards (limits on user fields, rules for workflows, etc.).
  • Planning and implementation of Jira/plugin upgrades.
• 5. Team support and internal consulting
  • Gathering requirements and designing solutions in Jira for team processes.
  • Troubleshooting complex incidents and non-standard scenarios.

• We expect from you:

• Jira Software Cloud + Server/DC: workflows, boards, permission/notification/screen schemes, JQL
• Jira Service Management: queues, SLAs, request types (preferable)
• Atlassian stack: Confluence, Bitbucket, integration with IdP/LDAP (SSO, groups)
• Scripting/code:
  - Groovy (ScriptRunner: post-functions, listeners, scheduled jobs)
  - Python (utilities, migrations, bulk operations, integrations)
  - Jira/Atlassian REST API (auth, pagination, rate limits)
  - Performance/SRE: understanding SLI/SLO/SLA, latency, error rate, working with logs and metrics
  - Infrastructure: Linux, databases for Jira (PostgreSQL/Oracle/SQL Server), basic HA/DC
  - Integrations: CI/CD (Jenkins/GitLab/GitHub/Bitbucket), webhooks, event-driven integrations

• What do we offer:

• REMOTE OPPORTUNITY to work full-time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50% payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• ​Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per employee per year. This can be spent on self-purchase of health insurance or on doctors’ fees for yourself and close relatives (spouse, children);
• ​Workplace organisation. The company provides all employees with an equipped workspace and all necessary equipment (table, armchair, Wi-Fi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years.
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

• Sounds good? Join us now!

Мы ищем администратора/разработчика Jira.

В ваши основные обязанности будет входить:

1. Администрирование Jira Cloud + Server + Confluence.
• Управление схемами проектов, рабочими процессами, экранами, схемами разрешений и схемами уведомлений.
• Управление пользователями, группами, ролями, интеграция с каталогами (AD/IdP).
• Мониторинг и оптимизация структуры: проекты, поля пользователей, рабочие процессы, разрешения.
2. Производительность и надежность Jira
• Настройка и поддержка мониторинга экземпляров Jira: время безотказной работы, задержка, частота ошибок, задержка базы данных и т. д.
• Работа с отчетами о производительности Atlassian, анализ узких мест (база данных, индекс, поля пользователей, плагины).
• Планирование и проведение регулярных проверок производительности и настройки.
3. Автоматизация и интеграция
• Правила автоматизации (Jira Automation, ScriptRunner и т. д.).
• Написание скриптов на Groovy/Python для массовых операций, миграций и обслуживания.
• Интеграции через REST API (CI/CD, мониторинг, другие внутренние системы).
4. Управление изменениями и стандарты
• Разработка и внедрение стандартов конфигурации Jira (ограничения по пользовательским полям, правила для рабочих процессов и т. д.).
• Планирование и внедрение обновлений Jira/плагинов.
5. Поддержка команды и внутренний консалтинг
• Сбор требований и разработка решений в Jira для процессов команды.
• Устранение сложных инцидентов и нестандартных сценариев.

Мы ожидаем от вас:

Jira Software Cloud + Server/DC: рабочие процессы, доски, схемы разрешений/уведомлений/экранов, JQL.
Jira Service Management: очереди, SLA, типы запросов (желательно).
Стек Atlassian: Confluence, Bitbucket, интеграция с IdP/LDAP (SSO, группы).
Скрипты/код:
- Groovy (ScriptRunner: пост-функции, слушатели, запланированные задания)
- Python (утилиты, миграции, массовые операции, интеграции)
- Jira/Atlassian REST API (аутентификация, пагинация, ограничения скорости)
- Производительность/SRE: понимание SLI/SLO/SLA, задержки, частоты ошибок, работа с логами и метриками
- Инфраструктура: Linux, базы данных для Jira (PostgreSQL/Oracle/SQL Server), базовые HA/DC
- Интеграции: CI/CD (Jenkins/GitLab/GitHub/Bitbucket), веб-хуки, интеграции, управляемые событиями

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