Linux Technical Support L2/L3
16 Сентября 2024
Город:
Тбилиси
Занятость:
Полная занятость
Компания "Gurtam"
Gurtam is an international software developer and provider of Wialon, the platform for fleet management. 320+ professionals work around the globe including our offices in Tbilisi, Dubai, Boston, and Buenos Aires, with headquarters in Vilnius. We deliver feature-rich and cost-effective solutions that drive efficiency in fleet management in more than 150 countries across the globe. Being on the market for over 20 years, Gurtam has evolved into a trusted expert in telematics, actively expanding its presence worldwide.
Responsibilities
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Troubleshooting Linux server-based product issues: Resolve technical issues encountered by partners with server-based products, ensuring minimal disruption to their operations.
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Assisting colleagues: Offer technical advice and assistance to colleagues across departments on Wialon-related inquiries, facilitating smooth cross-functional operations.
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Paid extra support services: Deliver premium support services, including installation and updates of server-based products, and execute recovery processes in the event of failures due to customer actions.
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Enhancing AI assistant response quality: Contribute to the continuous improvement of AI assistant response quality by performing tasks that refine and optimize its outputs.
Requirements
- Ability to troubleshoot complex technical issues and provide clear guidance to users
- Proficiency in managing and troubleshooting Linux servers
- Experience using remote support tools and techniques to assist clients with technical issues
- Experience working with ticketing systems and following support protocols.
- Fluent in both written and spoken English and Russian to effectively communicate with clients and team members.
Benefits - Medical insurance. Dental and vision plans included.
- Free lunches in the office.
- Take time off when you need a break or aren't feeling your best.
- Family-friendly policy. Helping to balance and benefit both work and family life.
- Access to 20 fully covered online therapy sessions from the first day of work. Take care.
- Corporate presents. We are not limited to logo-branded mugs.
- Team-building events. We love to work and love to have fun.
- Financial support for trainings and specialized courses. You choose what you need.
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