Network Analyst/Engineer

Компания "Научсофт"

Nauchsoft is an IT consulting and software development company with 36 years of experience and a team of 770+ professionals and continuing to grow.

We’re looking for a Network Analyst/Engineer to take ownership of network-related incident triage during U.S. business hours.
This is a hands-on operational role that involves analyzing network alerts, troubleshooting configurations, and escalating complex cases when needed.

You’ll be the connective link between our global network operations and front-line support teams, helping to identify issues, fill information gaps, and ensure a seamless understanding of how systems fit together.

The project: in the logistics domain.

Working schedule: 14.00 - 23.00 CET (8AM-5PM EST).

Tech Environment:

• Cisco NX-OS (CLI);

• Meraki Dashboard;

• Firepower Management Center (FMC);

• VPNs, VLANs, 802.1Q, IP addressing, subnetting;

• Wi-Fi fundamentals (2.4/5 GHz, WPA2/3, 802.1X).

Requirements:

• 2+ years in a helpdesk or ticket-management / network support role
  OR a 2-year degree in Information Systems, Computer Science, or a related field.

• Entry-level networking certs (A+, CCNA, or equivalent) or demonstrated understanding of foundational network concepts.
• Solid grasp of:
  • The OSI model (and what layers specific technologies live on).
  • Basic routing concepts: static routes, VPN crypto maps, VTI interfaces.
  • VLANs and 802.1Q tagging.
  • Wi-Fi fundamentals: 2.4/5 GHz, SSIDs, authentication (WPA2/3, 802.1X).
  • IP addressing, VLSM, and supernetting.
• Ability to navigate and interpret:
  • Cisco NX-OS (CLI);
  • Meraki Dashboard.
• Strong English fluency (written and spoken) is mandatory for effective communication: B2 level or higher.

Nice to have:

• Experience working in distributed/global environments.

• Previous exposure to Meraki MX/MS/MR deployments, Cisco FTD, or Cisco Nexus switches.

• Experience working with VPN topologies and enterprise authentication systems.

Responsibilities:

• Triage 15–30 network-related tickets per week, ensuring timely response and accurate categorization.

• Follow-up on open tickets to ensure progress is made and resolution times are accurate.

• Troubleshoot connectivity issues using Cisco NX-OS CLI, Meraki Dashboard, Firepower Management Center, Wireshark, and other analysis tools.

• Resolve or escalate incidents based on scope, severity, and complexity.

• Work directly with helpdesk teams, systems administrators, integration engineers, and non-technical users to gather details, validate symptoms, and close out cases.

• Interpret and analyze logs, VLAN assignments, routing paths, SSID configs, and firewall policies at a practical, operational level.

• Identify patterns in recurring incidents and provide feedback to the engineering team for long-term fixes.

• Maintain clear and concise ticket updates and communications in English (email, chat, and call).

• Follow established workflows, documentation, and escalation procedures without requiring constant oversight.

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