Sales Team Lead // Call Center

Компания "IT-hunters"

We’re seeking a motivated and experienced Team Leader to lead a talented group of Call Center Sales Agents in our dynamic, fast-paced entertainment environment. If you excel in team coordination, love achieving results, and thrive in an international setting, this role is for you!

Responsibilities

- Lead and coordinate a team of 8-15 sales agents, ensuring smooth daily operations.

- Develop and implement team regulations to enhance efficiency and performance.

- Motivate and inspire your team, fostering a culture of collaboration and growth.

- Hire, train, and onboard new agents to maintain a high-performing team.

- Work closely with colleagues to solve challenges and provide expert guidance.

- Ensure the team achieves KPIs set by the Sales department.

- Stay informed by regularly reviewing updates in Confluence and Slack to adapt to procedural changes.

- Escalate issues effectively using Slack or Jira, ensuring resolution is timely and efficient.

- Monitor and analyze team performance, implementing strategies for continuous improvement.

Qualifications

- Fluency in English (German, French, Spanish, or Italian at B2+ is a plus).

- Proven experience in team leadership, especially in customer service or sales.

- Strong communication and organizational skills with a proactive problem-solving attitude.

- Ability to analyze performance data and align team goals with company objectives.

- Confident PC user, with CRM system knowledge as an advantage.

- Passion for fostering team success and a results-driven mindset.

What We Offer

- On-site work. Remote work for this role is not an option.

- Competitive bonuses starting on day one.

- Comprehensive leadership and development training.

- A supportive, young, and dynamic work environment.

- Career advancement opportunities due to rapid company growth.

- Shift-based schedule: 5/2 (14-23, GMT +4).

- Sports compensation after probation.

If you’re ready to take your leadership skills to the next level in an exciting international environment, we’d love to connect! Apply now and become a part of our journey!