Support Engineer / Content Operator
01 Июля 2025

Город:
Тбилиси
Занятость:
Полная занятость
Компания "Itransition"
We are looking for a responsible and detail-oriented specialist to join our team and provide first-line support, monitor systems, manage content in CMS, and communicate with international customers.
Responsibilities:
- Providing first-line support to users encountering technical issues
- Tracking graphs and checking notifications from application monitoring systems
- Escalating unresolved or more complex issues to technical support engineers and developers
- Performing content management tasks in various CMS systems by following step-by-step guides
- Communicating with foreign customers in messengers
- Assisting sales team with receiving and filtering new customers’ requests
- Shift work schedule: 2/2 (12 hour shifts) from 06:00 till 18:00 UTC and from 18:00 till 06:00 UTC with bonuses for night hours and weekends
We expect:
- A team member who is highly responsible, attentive, quickly learning, and able to handle multi-tasking in time-restricted situations
- Fluent English and good communication skills
- Experience with html at a basic level
- Sales and marketing experience is an advantage
- Experience working in a call center or technical support is an advantage
We can offer:
- Competitive compensation that depends on your qualification and skills
- Career development system with clear skill qualifications
- Options to work remotely
- Compensation for medical expenses
- English courses online
- Corporate parties and events for employees and their children
- Internal conferences, workshops and meetups for learning and experience sharing
- Gym membership compensation, corporate sport competitions (cybersport included)
- 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate
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