Support Engineer / Content Operator

Компания "Itransition"

Responsibilities:

• Providing first-line support to users encountering technical issues;
• Tracking graphs and checking notifications from application monitoring systems;
• Escalating unresolved or more complex issues to technical support engineers and developers;
• Performing content management tasks in various CMS systems by following step-by-step guides;
• Communicating with foreign customers in messengers;
• Assisting sales team with receiving and filtering new customers’ requests;
• Shift work schedule: 2/2 (12 hour shifts) from 06:00 till 18:00 UTC and from 18:00 till 06:00 UTC with bonuses for night hours and weekends.

We expect:

• A team member who is highly responsible, attentive, quickly learning, and able to handle multi-tasking in time-restricted situations;
• Fluent English and good communication skills;
• Experience with html at a basic level;
• Sales and marketing experience is an advantage;
• Experience working in a call center or technical support is an advantage.

We can offer:

• Competitive compensation that depends on your qualification and skills
• Career development system with clear skill qualifications
• Options to work remotely
• Compensation for medical expenses
• English courses online
• Corporate parties and events for employees and their children
• Internal conferences, workshops and meetups for learning and experience sharing
• Gym membership compensation, corporate sport competitions (cybersport included)
• 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate