VIP CRM specialist

Компания "N1 INTERACTIVE Ltd"

N1 Partners Group is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return

Responsibilities:

• Working with the backend to build the product (configuring filters and groups, bonus DSL, lotteries, tournaments, etc.)
• Using Jira to create and manage tasks (e.g., bonus creation and QA)
• Sending customer communications (broadcasts and campaigns) via multiple channels (email, SMS, in-app, etc.)
• Handling VIP requests in FLS chat (e.g., investigating and resolving issues with bonuses not being credited, and optimizing the process)
• Designing and executing A/B tests to improve messaging and increase conversion rates
• ​​​​​​​​​​​​​​​​​​​​​ Analyzing user behavior to identify growth opportunities and boost engagement
• Preparing regular reports on campaign effectiveness, customer retention, and other key metrics
• Participating in team planning
• Collaborating with marketing and content teams to ensure consistent communication strategy

• Monitoring and analyzing key performance indicators (KPIs) of CRM initiatives
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  What we offer:

• Full time remote work opportunities and flexible working hours.
• Paid 4 Sick Days and 1 Day Off per calendar year.
• Free online English lessons with a native speaker.
• Generous referral program.
• Training, internal workshops, and participation in international professional. conferences and corporate events.