VIP CRM specialist

Город:
Тбилиси
Занятость:
Полная занятость
Компания "N1 INTERACTIVE Ltd"
N1 Partners Group is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in returnResponsibilities:
- Working with the backend to build the product (configuring filters and groups, bonus DSL, lotteries, tournaments, etc.)
- Using Jira to create and manage tasks (e.g., bonus creation and QA)
- Sending customer communications (broadcasts and campaigns) via multiple channels (email, SMS, in-app, etc.)
- Handling VIP requests in FLS chat (e.g., investigating and resolving issues with bonuses not being credited, and optimizing the process)
- Designing and executing A/B tests to improve messaging and increase conversion rates
- Analyzing user behavior to identify growth opportunities and boost engagement
- Preparing regular reports on campaign effectiveness, customer retention, and other key metrics
- Participating in team planning
- Collaborating with marketing and content teams to ensure consistent communication strategy
- Monitoring and analyzing key performance indicators (KPIs) of CRM initiatives
What we offer:
- Full time remote work opportunities and flexible working hours.
- Paid 4 Sick Days and 1 Day Off per calendar year.
- Free online English lessons with a native speaker.
- Generous referral program.
- Training, internal workshops, and participation in international professional. conferences and corporate events.
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