VIP Customer Support Specialist (English, Polish, German, French, Italian, Spanish)

Компания "Heroes of Support"

Join our dynamic team as a VIP Customer Support Specialist with foreign language skills and a passion.

In this role, you will be the key architect of our VIP experience, working to foster relationships with our most valued customers.

Ready to start your journey? Don’t miss your chance to turn your language skills into a rewarding career – apply now and become a part of our vibrant team!

• Communicating with VIP customers via chat — solving any issues, answering questions 24/7, and ensuring high levels of loyalty.
• Escalating complex cases to responsible teams via Slack and Jira.
• Keeping up with procedure updates and company news in Slack and Confluence.

• Proficiency in English at B2 level or higher.
• Knowledge of one of the following languages at B2 level or higher is a must: German, French, Italian, or Spanish.
• High level of empathy and friendliness.
• Ability to learn quickly and a desire to grow in VIP customer service.
• Strong written communication skills and fast typing speed.

• A young, dynamic team with colleagues from different countries.
• Flexible shift schedules (2/2, 12-hour shifts).
• Opportunities for rapid career growth.
• A cozy office conveniently located near the metro.
• Birthday bonuses and additional vacation days covered by the company.
• Supportive management invested in your success!

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