Customer Care Specialist

Компания "N1 INTERACTIVE Ltd"

Overview:

Our company continues to expand the team and is looking for a Customer Care Specialist. We need a true, experienced, accomplished professional who shares our culture and values.

Responsibilities:

• Responding to customer queries in a timely and accurate way via emails or chats
• Identifying customer needs and assisting customers with their queries
• Escalate technical issues
• Follow communication procedures, guidelines, and Company policies
• Knowledge of the admin area, the ability to use all the provided tools (training)
• Working from a comfortable office in Poznan, Poland + remotely (hybrid)
• Working on shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)

Requirements:

• Fluency in English (B2+) and Russian (B1 or above)
• Experienced PC user
• Stress tolerance
• Self-organization
• Willingness to learn and grow
• Soft-skills to be able to deal with challenges professionally
• A positive attitude
• Team player with customer oriented mindset

Benefits:

• Private insurance;
• Full-time work opportunities (hybrid);
• Additional 1 Day Off per calendar year;
• Sports program compensation;
• Free online English lessons with a native speaker;
• Generous referral program;
• Training, internal workshops, and participation in international professional conferences and corporate events.
  

About Us:

We are an international company and an iGaming software expert. We don’t only follow iGaming market trends, we create them! We are a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by us receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

We in numbers:

• 2009 – foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto iGaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly

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