Support Manager (iGaming)

Компания "PRO GAMING SOFTWARE LTD"

Join Our Team: Customer Support Specialist (iGaming)

We are a fast-growing iGaming company with over 3 years of success and a team of 1,000+ passionate professionals. Our portfolio includes 8 major projects trusted by thousands of clients worldwide. We value skilled specialists, which allows us to streamline processes and confidently expand into new markets.

As a Customer Support Specialist, you will be the frontline hero for our players, ensuring their experience is smooth, positive, and memorable.

What you’ll do

• Respond quickly and efficiently to client requests via live chat.

• Provide guidance on functional, technical, and financial inquiries.

• Support users in all situations, including stressful or challenging ones.

• Transform negative experiences into positive interactions, keeping clients happy.

• Collaborate with other departments to improve our processes and products.

• Achieve your personal and team KPIs focused on service quality.

What we’re looking for

• Experience as a Support Manager or Customer Support Representative in iGaming/Betting is a plus.

• Confident PC users eager to learn quickly are welcome—even without prior iGaming experience.

• Typing speed of 220+ characters per minute is required.

• Stable internet connection and a computer with at least 12 GB RAM.

• Stress-resistant, client-oriented, and conflict-free communication style.

• Ability to handle aggressive users professionally.

• Experience in support roles in other industries is also valued.

• Willingness to take a typing speed test.

What we offer

• Shift schedule 2/2:

  • Day: 09:00–21:00 (UTC+2, Kyiv)

  • Night: 21:00–09:00 (UTC+2, Kyiv)

  • After 2 shifts — 2 days off

• First month: onboarding and training with flexible hours

• Fully remote work

• Paid vacation and sick leave, plus an extra day off on your birthday

• Competitive salary and bonus opportunities

• Friendly, supportive team and engaging corporate events

• No micromanagement — we value trust, initiative, and fast decision-making

• Clear career growth and professional development paths

Ready to level up your career in iGaming? Join us and be part of a team that’s redefining the industry!

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