Support Specialist( Губанова и Партнеры )
06 Июня 2025

Город:
Тбилиси
Занятость:
Полная занятость
Компания "Губанова и Партнеры"
A US based IT product company specializing in accounting automation software is looking for a Technical Support Specialist/Support Specialist (SaaS product experience is desirable).
Responsibilities:
- Respond to customer inquiries through various channels including email, chat, phone, and video conferencing;
- Work as part of a team with a focus on customer satisfaction;
- Provide customer support for installation, training, troubleshooting and maintenance;
- Develop user manuals and actively participate in customer behavior studies;
- Analyze feedback from customers to identify potential issues and improve the customer experience;
- Manage complex customer interaction cases, demonstrating exceptional communication skills;
- Demonstrate initiative, enthusiasm and professionalism.
Requirements:
- Fluency in English (oral and written communication at C1 level or above);
- Experience of 2 years or more in supporting B2B customers in IT (working with a SaaS product will be an advantage);
- Excellent listening and problem solving skills;
- Ability to deal with complaints and difficult situations in a calm and patient manner;
- Proactivity, initiative and commitment to professional development;
- Confident user of computer and standard programs.
Conditions:
- Full-time employment;
- Schedule: 5/2 from 18:00 to 02:00 (with Saturday and Sunday off);
- Cooperation on B2B terms;
- Work with an interesting and complex product, opportunities for development.
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