User Support Specialist

Компания "Gurtam"

Gurtam is an international software developer and provider of Wialon, the platform for fleet management. 320+ professionals work around the globe including our offices in Tbilisi, Dubai, Boston, and Buenos Aires, with headquarters in Vilnius. We deliver feature-rich and cost-effective solutions that drive efficiency in fleet management in more than 150 countries across the globe. Being on the market for over 20 years, Gurtam has evolved into a trusted expert in telematics, actively expanding its presence worldwide.

We are looking for a reliable User Support Specialist to join our team in Georgia. In this role, you will be the first point of contact for technical assistance, responsible for setting up and maintaining user workstations (Windows, and Mac) and ensuring the stability of our physical network. The ideal candidate is a proactive problem-solver with strong communication skills and the ability to work independently.

Key Responsibilities

• Provide timely and effective technical support to all users.
• Perform installation, configuration, and setup of new PCs and laptops (Windows, Mac OS).
• Troubleshoot and resolve hardware and software issues for end-users.
• Maintain the local network on the physical layer (e.g., cabling, port management).

Must-Have Requirements

• Technical Skills: Strong proficiency with Windows and MacOS operating systems.
• Networking: Good understanding of basic network technologies and diagnostic tools (ping, mtr, traceroute, etc.).
• Languages: At least Intermediate level of English

Nice-to-Have Requirements

• Practical, hands-on experience with Linux distributions (preferably Debian or Ubuntu).
• Russian language skills would be an advantage.

Soft Skills

• Methodical: You don't rush into actions or decisions. You analyze the situation and determine if you have enough information before proceeding.
• Responsible & Diligent: You see tasks through to completion. If a task is postponed, you return to it independently without needing reminders. You are persistent and critically evaluate your own work, willing to revise it to get the best result.
• Strong Communicator: You express your thoughts logically and can persuade others using rational arguments rather than emotion.
• Independent & Self-Organized: You are skilled at prioritizing tasks, structuring your workday, and are capable of working effectively while remote from the rest of the team.
• Trainable & Curious: You learn from past experiences and actively seek out new information. You don't repeat the same mistakes, are open to new ideas, and are not hesitant to ask questions.

  We offer

• Medical insurance. Dental and vision plans included.
• Paid sick leave without doctor's note. Take time off when you need a break or aren't feeling your best.
• Free lunches in the office.
• Family-friendly policy. Helping to balance and benefit both work and family life.
• Corporate presents. We are not limited to mugs with a logo.
• Team building events. We love to work and love to have fun.
• Financial support for participation in trainings and specialized courses. You choose what you need.